Senior Customer Service Executive - Tsuen Wan

Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries; Plan and suggest the strategy to deal with complicated and complaint cases; Execute the solution with call agents or may require calling the complainants; Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication(無需推銷)

Post-secondary (Diploma/Certificate); 2 years of experience required; Fluent Cantonese ; Fair Putonghua ; Fluent English ; Able to read & write Chinese ; Able to read & write English ; Basic Computer Operation Knowledge; 具約2年銀行或金融機構工作經驗或具6個月處理職業退休金的相關工作經驗

$23,000 - $30,000 per month, with Annual Leave 14 days, On-the-job Training, Medical Benefits, Performance Award, Mon to Fri: 9:00AM-7:00PM and Sat: 9:00AM-1:00PM, 5 - 5.5 working days per week, 8 - 8.5 working hours per day

Job seekers may e-mail(HKTHRTAMassRecruit@pccw.com) resume to HKT SERVICES LIMITED. To obtain a copy of Personal Information Collection Statement, please contact MISS HELEN LAM by Email.

** For this job vacancy, the employer may enroll for joining the Employment Programme for the Elderly and Middle-aged and hence elderly and middle-aged job seekers are welcome to apply.