Customer Service Process Specialist

Execute the five-step lifecycle: Referral, Signing, Underwriting, Service, Renewal. Use e-policy systems, online claims portals, and standard scripts to boost efficiency and professionalism. Identify, report, and resolve client objections, data errors, or anomalies with full ownership. Analyze recurring service pain points, suggest improvements, and maintain service quality to build long-term customer relationships.

Post-secondary (Bachelor Degree); Fluent Cantonese preferred; Fluent Putonghua preferred; Fair English ; Able to read & write Chinese ; Able to read English ; Foundational knowledge and practical experience with AI are required

$18,000 per month, Mon to Fri: 9:00AM-5:30PM, 5 working days per week

Job seekers may e-mail(candy.ho@ssolutions.hk) resume to SHINING SOLUTIONS LIMITED. To obtain a copy of Personal Information Collection Statement, please contact MR. LAM by Email.

GBA -- Greater Bay Area Youth Employment Scheme vacancy: Lawfully employable in HK and the Mainland young people aged 29 or below holding sub-degree level or above qualifications awarded within/outside HK are eligible to apply. Pls browse 'Points-to-Note' and 'How to Apply' for details before application.