Female CSR for Lahore Shoe Brand

I run a small but growing online shoe store based in Lahore and I’m ready to hand over day-to-day customer conversations to a dedicated female representative who can work from home. You’ll be the friendly voice (and keyboard) behind our brand across WhatsApp Business, Instagram DM, TikTok inbox, and the occasional phone call, guiding shoppers from first question to final delivery.

Here’s what the role looks like in practice:
• Promptly reply to enquiries on WhatsApp, Instagram, and TikTok, switching comfortably between Urdu, English, and Roman Urdu depending on the customer’s preference.
• Take orders, confirm sizes and addresses, record details in our simple Google Sheet, and coordinate the daily pickup with our courier partner.
• Resolve issues—whether it’s an exchange request, a delayed parcel, or a refund—while keeping both the customer and me updated.

I’ll provide a product guide, standard response templates, courier login, and full access to our social accounts. You’ll bring patience, clear writing, and the confidence to make customers feel heard.

If you already have experience with WhatsApp Business tools, Instagram’s quick replies, or TikTok seller features, let me know—that will help you hit the ground running.

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來源：Freelancer.com | 出價次數：10 | 剩餘時間：6 日 | 專案類型：固定預算