Spanish-Speaking Customer Support Agent

I need a fluent Spanish speaker who can start right away taking inbound customer calls for our support line. Your main focus will be helping callers resolve issues quickly, documenting the interaction in our CRM, and escalating anything you can’t solve on the first contact.

Because the calls are strictly soporte al cliente, a calm tone, clear diction, and proven troubleshooting ability are essential. Familiarity with standard VoIP soft-phones and basic ticketing tools will let you hit the ground running.

Deliverables I expect each day:
• All incoming calls answered within our stated ring time
• Accurate call notes entered in the CRM before the next call starts
• Immediate hand-off of complex cases to the designated tier-2 queue

If you’re available to jump in ASAP and can commit to reliable connectivity plus a quiet workspace, I’d love to work with you.

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來源：Freelancer.com | 出價次數：2 | 剩餘時間：6 日 | 專案類型：按小時