Job Description
Responsibilities
客戶服務管理:領導及管理香港及內地的客戶服務團隊,制定並優化客服流程、服務標準(SOP)及KPI。處理客戶查詢、投訴及危機管理,確保客戶滿意及品牌聲譽。分析客戶數據與反饋,為管理層提供產品優化及市場策略建議。待人有禮/主動,能夠獨立工作及具有團隊精神。
Requirements
Post-secondary (Sub-degree); Fluent Cantonese ; Fluent Putonghua preferred; Fluent English preferred; Able to read & write Chinese ; Able to read & write English ; 持有認可副學士/大學學位(已畢業), Young people with educational attainments at sub-degree level or above are welcome to apply
Employment Terms
$18,000 - $20,000 per month, 9:30AM-6:00PM, 5 - 6 working days per week, on shift, shift holiday, work overtime is not required, 1 hour meal break
How to Apply
Job seekers may e-mail(account@goodbyedear.com.hk) resume to GOODBYE DEAR COMPANY LIMITED. To obtain a copy of Personal Information Collection Statement, please contact MS. NG by Email.
Remarks
GBA -- Greater Bay Area Youth Employment Scheme vacancy: Lawfully employable in HK and the Mainland young people aged 29 or below holding sub-degree level or above qualifications awarded within/outside HK are eligible to apply. Pls browse 'Points-to-Note' and 'How to Apply' for details before application.
Source: Labour Department Interactive Employment Service
資料來源:香港特別行政區政府勞工處互動就業服務。此職位由系統自動同步,詳情請參閱勞工處官方網站。