Customer Service Officer (Hotline)

Handle customer enquiries; Communicate with internal parties to resolve customer issues and provide high quality services to customers through hotline; Perform daily administrative work, data entry work and reports; 透過電郵及網上即時對話（Live Chat）回覆客戶查詢; 處理顧客投訴個案，包括調查及妥善跟進; 積極安撫客戶情緒，維持良好客戶關係及公司形象; 準確記錄客戶個案資料，確保資料完整及可追蹤; 按需要執行其他由上司指派的工作

Secondary 5; 1 year of experience required; Fluent Cantonese ; Fair English ; Able to read & write Chinese ; Able to read & write simple English ; English Typing; Eng/Chi PC operation; Chinese Typing

$15,000 - $16,500 per month, with Purchase Discount, On-the-job Training, Medical Benefits and Promotion Opportunity, 9:00AM-6:00PM, 6 working days per week, shift holiday, 9 working hours per day

Job seekers may contact MISS CHAU of FAIRWOOD FAST FOOD LTD at 28567274.

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