[Gov] Centre Operation Officer

Successful candidate will support the Calls Coordination Centre (CCC) and Emergency Control Centre (ECC) in the Drainage Services Department (DSD). The CCC operates continuously on a 24-hour basis, while the ECC will be activated subject to weather conditions and operational needs.

The standard working hours for this position is generally 44 hours per week. Shift duty is required (mainly non-office hours and including Saturdays, Sundays, public holidays, and overnight shifts). The actual working hours and duration of each shift are variable and are subject to operational needs. To maintain the continuous provision of 24-hour services to the public, the successful candidate is required to report for duty as scheduled, even under adverse weather conditions, such as typhoons and Black Rainstorm Warnings.

The successful candidate will be responsible for duties including but not limited to -

(1) overseeing and supporting the Centre Supervising Team (CST), the Gang Management Team (GMT), telephone orderly and district managers for maintaining CCC and ECC operations mainly during non-office hours;

(2) keeping abreast of and following up the implementation/compliance of the latest operational and safety requirements and smart technology applications;

(3) providing instant guidance and directive to GMT staff, telephone orderly and district managers in handling difficult and critical complaint cases;

(4) providing instruction to contractors for site investigation and field operations;

(5) monitoring weather conditions through smart platforms and providing an instant flood situation report when rainstorm and tropical cyclone warning signals are issued;

(6) upward reporting of emergency situations, ensuring smooth activation and operation of ECC when required;

(7) overseeing the ECC operations before the arrival of Emergency & Storm Damage Organisation (ESDO) staff, ensuring continuity and readiness; and

(8) performing other duties as assigned by senior officers.

Candidates should –
(a) have a degree from a Hong Kong university, or equivalent, preferably in Engineering, Risk Management, Operations Management, Facilities Management, Emergency Management, Public Administration or other related disciplines;
(b) after obtaining the qualification at (a), have at least five years of relevant post-qualification operational experience, including a minimum of two years as a supervisor or duty manager.  Having work experience in emergency/operations control centres and call centres handling urgent or time-critical cases, public services, public works or facilities operations, resource deployment and mobilisation, or related fields, is an advantage. 
(c) meet the language proficiency requirements of 'Level 2' results in the two language papers (Use of Chinese and Use of English) in the Common Recruitment Examination (CRE), or equivalent [Note 1];
(d) be proficient in Chinese and English, and have strong communication and reporting skills; and
(e) having proven capability to exercise sound judgement during emergency, practical knowledge of smart technologies and platforms, and readiness to embrace operational changes and new protocols are an advantage.

Being a Corporate Member of the Hong Kong Institution of Engineers (Civil, Environmental, Electrical or Mechanical Disciplines), or equivalent, will be considered an advantage and will be offered a higher monthly salary of HK$68,815 [Note 2 & 3].

Successful candidate will be appointed on non-civil service contract terms for a period of 12 months. Renewal of contract will be subject to the service need of this Department and the performance of the candidate.

Upon satisfactory completion of the full contract period with consistently high standard of performance and conduct, the appointee will be granted a gratuity for the period of service. Such gratuity, plus any contribution by the Government to a Mandatory Provident Fund (MPF) Scheme in respect of the appointee as required by the MPF Schemes Ordinance, will equal 15% of the total basic salary drawn during the contract period. Rest days, statutory and general holidays, annual leave, maternity/paternity leave, sickness allowance, where appropriate, will be granted on terms not less favourable than the provisions in the Employment Ordinance.

[Accept online application ONLY]
(a) Applicants must apply online through the G.F. 340 Online Application System of the Civil Service Bureau (<a href="https://www.csb.gov.hk">https://www.csb.gov.hk</a>) and submit photocopies of the following documents by email to "<a href="mailto:appointments@dsd.gov.hk">appointments@dsd.gov.hk</a>" on or before 2 October 2026. Please quote "Application for the post of Centre Operation Officer" and your on-line application number on the subject of email.
(i) a copy of relevant qualification certificates/letters, official transcripts of studies, and/or the relevant proof for the language proficiency requirements;
(ii) a copy of documentary evidence of relevant post-qualification work experience;
(iii) a copy of relevant professional qualification certificate or letter (e.g. registration certificate, membership card, proof of valid membership); and
(iv) a detailed curriculum vitae of work experience.

(b) To avoid delayed or unsuccessful transmission of photocopies of the supporting documents by email to the prescribed email address, please ensure that the attachment is in PDF format of file size not larger than 20MB.

(c) Applications (i.e. G.F. 340) which are incomplete or submitted in person, by post, by fax, or by email, or without the required supporting documents will not be considered.

(d) Applicants may be invited to attend written test and/or interview. Applicants who are not invited for written test and/or interview in about 8 to 10 weeks from the closing date for application may assume that their applications are unsuccessful.

(e) As invitations and notification will be issued via email, applicants should provide an accurate email address. Applicants are responsible for checking their emails to ensure the invitation and notification will be duly received.

(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.
(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(c) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(e) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and/or interview.
(f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to further shortlisting. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet "Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities" which is available for reference on the Civil Service Bureau's website at "<a href="https://www.csb.gov.hk">https://www.csb.gov.hk</a>" under "Administration of the Civil Service – Appointments".
(g) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications.
(h) Towards the application deadline, our on-line system would likely be overloaded due to large volume of applications. To ensure timely completion of your on-line application, it is advisable to submit the application as early as possible.