Term IT Assistant

Term IT Assistant Hong Kong Institute of Vocational Education (Chai Wan) Department / Section : Computer Centre Ref. no : O/CW-CC/Term_ITA/09/26 Major Duties: (a) To serve as the first point of contact for IT support requests, resolving technical issues in a timely manner; (b) To provide IT help-desk service for both staff and students including computers, network, video conferencing equipment, Microsoft 365, hardware and software installation, configuration, and troubleshooting; (c) To provide support for Microsoft 365 services such as Outlook, Teams, OneDrive; and (d) To assist with ad hoc duties / projects as assigned. Requirements: (a) (i) Level 2 or above in 5 subjects, including English Language*, Chinese Language and Mathematics, in the Hong Kong Diploma of Secondary Education (HKDSE) Examination, or equivalent^; OR (ii) Level 2 / Grade E or above in 5 subjects including English Language (Syllabus B)*, Chinese Language and Mathematics in the Hong Kong Certificate of Education Examination (HKCEE); OR (iii) Diploma of Applied Education + Maths Plus / Diploma Yi Jin + Maths Plus / Project Yi Jin; OR (iv) A recognised Certificate / Diploma / Foundation Diploma / Foundation Certificate / Diploma of Foundation Studies; OR (v) A recognised Associate Degree / Higher Diploma or above. * Completion of Hong Kong Vocational English Programme (HKVEP) at Level 2 / Passing 5 specific VTC’s Vocational English Module Certificates is considered an alternative qualification. ^ “Attained” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade E in Other Language subjects in HKDSE Examination are accepted as equivalent to Level 2 in the New Senior Secondary subjects. (b) Proficiency in the use of computer software application, including MS Word, Excel, PowerPoint and Chinese word processing; (c) With experience in operating and maintaining computer systems and/or services on Windows platforms would be an advantage; (d) Strong command of written and spoken English, Chinese and fluent in Mandarin; (e) Proactive, helpful and patient with strong interpersonal and communication skills; and (f) Fresh graduates will be considered. Notes: (1) The post is at the rank of Executive Assistant II. (2) The appointee(s) may be required to perform duties outside normal office hours and work on shift.