Customer & Admin Support Assistant

I’m looking for a reliable assistant who can keep our customers happy while making sure the back-office stays organized. On a typical day you’ll be:

• Responding to email inquiries, live-chat messages on our site and social channels, and the occasional phone call, always drawing answers from our website, product pages, and company policies so information stays accurate and consistent.
• Logging every interaction and updating customer records, order details, or tickets as you go.
• Handling routine data entry—filing invoices, renaming and sorting digital documents, and keeping shared spreadsheets tidy.
• Managing light admin tasks such as scheduling appointments, tracking outgoing orders, and flagging anything that needs my review.

Turnaround time on customer messages should never exceed one business day, and chats should be answered in real time when you’re online. I’ll start you off with product briefs, policy docs, and step-by-step SOPs for each tool we use (Gmail, Zendesk/Intercom, Google Sheets). If something isn’t covered, note it and I’ll fill the gap.

Deliverables will be reviewed weekly: an export of resolved tickets, an updated order log, and a summary of any issues you couldn’t solve alone. Consistent accuracy, clear written English, and a friendly tone are must-haves.

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來源：Freelancer.com | 出價次數：0 | 剩餘時間：6 日 | 專案類型：固定預算