Customer Service Officer

This position is posted by The Hong Kong Polytechnic University (PolyU). Job Ref: 260702010-IE 學系/部門：Department of Language Science and Technology Category: General Staff 截止日期：9 July 2026 Source: PolyU Careers Apply: https://jobs.polyu.edu.hk/job_detail.php?job=260702010 ---

(Ref. 260702010-IE)

Duties

The appointee will be required to:

(a) provide customer service in the Speech Therapy Unit;

(b) liaise with internal and external bodies on services provided by the Speech Therapy Unit;

(c) manage inventory and handle orders;

(d) ensure the smooth operation of the Speech Therapy Unit in the delivery of their functions; and

(e) perform any other duties as assigned by the Head of Department or his/her delegates.

The appointee will be required to work on shift and/or to work on Saturdays.

Qualifications

Applicants should have:

(a) five passes in HKCEE including English Language (at least Grade C if Syllabus A; Level 2 if results are obtained from 2007 onwards), Chinese Language (Level 2 if results are obtained from 2007 onwards) and Mathematics; or a combination of results in five HKDSE subjects of Level 2 in New Senior Secondary subjects / "Attained" in Applied Learning subjects / Grade E in Other Language subjects, and the five subjects must include English Language, Chinese Language and Mathematics plus at least five years of relevant experience;

(b) experience in customer service and administrative support, with work experience in clinical setting being an advantage;

(c) an excellent command of English and Chinese, with fluency in Putonghua;

(d) sound knowledge of computer applications; and

(e) good communication and interpersonal skills.

Preferences will be given to those with a recognised diploma/certificate.

Conditions of Service

A highly competitive remuneration package will be offered. Initial appointment will be made on a fixed-term gratuity-bearing contract. Re-engagement thereafter is subject to mutual agreement.

Consideration of applications will commence on 9 July 2026 until the position is filled.